How Dolly Casino Protects Your Data

When you sign up at Dolly Casino we ask for the basics: name, date of birth, email, mobile number and residential address. That information does two jobs. It lets us set up your account and it lets us confirm you meet the 18+ minimum age requirement for real-money play in Australia. We do not ask for more than we need to run your account safely.

KYC checks: what they involve and why

Know Your Customer checks, or KYC, are standard across regulated and offshore gaming sites alike. Before a first withdrawal, or if our systems flag unusual account activity, we may ask you to upload a photo ID such as a driver licence or passport, and sometimes a recent utility bill or bank statement to confirm your address. This is not a sign anything is wrong with your account. It is how we confirm that the person playing and the person withdrawing are the same, and that the details on file are accurate.

Documents you submit for KYC are reviewed by our verification team and stored only for as long as needed to meet our compliance and record-keeping obligations. They are not shared with marketing partners and they are not used for anything beyond identity and payment verification.

Payment information

Dolly Casino supports PayID, POLi, Visa, Mastercard, Bitcoin, Ethereum, USDT and bank transfer for AUD deposits and withdrawals. We do not store full card numbers on our own servers. Card transactions are processed through payment providers that handle the sensitive card data directly, and crypto transactions are recorded on the relevant public blockchain in the same way any crypto transfer is. What we keep on our side is transaction history: amounts, dates, method used and status, so you can see your own deposit and withdrawal record and so our finance team can resolve any payment query quickly.

How we keep information secure

Account and payment data is encrypted in transit between your device and our servers, and access to sensitive records inside Dolly Casino is limited to staff who need it to do their job, such as verification and payments teams. We use fraud-monitoring tools to spot suspicious login attempts or unusual transaction patterns. No online system can promise to be completely unbreakable, and we will not claim otherwise, but we treat player data with the same seriousness we treat player funds.

What we do not do with your data

• We do not sell player data to third parties.
• We do not share your ID documents with advertisers.
• We do not use your KYC documents for anything beyond verification and legal record-keeping.
• We do not keep full card numbers on file after processing.

Cookies and account preferences

Like most gaming sites, Dolly Casino uses cookies to keep you logged in, remember display preferences and understand which games and pages are used most. You can adjust cookie settings through your browser at any time, though some features, like staying signed in, may not work as smoothly if cookies are disabled entirely.

Data retention and your requests

We keep account, KYC and transaction records for as long as required under our compliance obligations, even after an account is closed, because gaming and payment records often need to be retrievable for a set period. If you want to ask what data we hold on you, request a correction, or ask about closing your account, contact our support team through the site. Requests are handled by a real person, not an automated system, and we will confirm what applies to your specific account.

Third parties involved in running the site

Some data passes through trusted service providers as part of normal operations: payment processors handling card and PayID transactions, identity verification tools used during KYC, and game providers such as Pragmatic Play, Evolution Gaming and NetEnt, who need session data to run pokies and live tables correctly. None of these providers use your data for their own marketing.

For more on how money moves through your account, see Payments. If you are setting up an account for the first time, our About page covers who we are built for, and Responsible Gaming explains the tools available to keep play in check. Ready to get started? Head to Register.